Transparency in detail
Products
The ravages of time are inevitable, and the years do not leave their
mark on our furniture either — a chair leg wobbles, a screw is lost,
or burn and water stains adorn the tabletop. We have taken precau-
tions for this case and offer a wide range of repair options or spare
parts.
Which spare parts are available?
Basically, you can reorder everything from us. For some parts, this is even
possible 20 years after the purchase of your product. In general, 10 years
is no problem at all. From screws, table legs, seat shells to furniture glides,
almost anything is possible.
Repair service
In 2021, ZEITRAUM will start to build up a network of service partners who
have expertise in refinishing and repairing solid wood furniture. The pilot
project is to be launched in Berlin in the middle of the year under the motto
“We fix what you love”.
Our furniture is durable, repairable and can be used for generations —
that is our promise and we have stood by it for over 30 years. A new
sustainability concept is designed to confirm this and give the circular
economy a new lease of life. We want to extend the life of our furni-
ture and keep it in circulation. And of course, with consistent quality.
To this end, we are working on a new online platform to build a strong net-
work of repair workshops and dealers. Our goal is to find repair shops
throughout Germany, or even beyond, that will work in partnership and lo-
cally to repair and refurbish our furniture as needed. In this way, the furnitu-
re's lifespan is extended, and many people are given pleasure.
And if a piece of furniture no longer fits into your own four walls, the service
points will, in addition to repairing it, also be able to offer to refurbish the
disused ZEITRAUM products and market them on a new online platform. Our
service points thus ensure that the faithful companions are passed on in a
defined quality or, if required, even completely refurbished. In this way, the
furniture gets a second life and new owners — in new splendour. The ad-
vantage for you: more space for other things.
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