Guarantee

Product Guarantee

All products must be installed by a qualified professional installer in

a domestic application for our guarantee to be valid. The guarantee

period begins from the date of delivery from our warehouse and is

non-transferable. During this guarantee period we will replace any

part which proves to be defective in material and/or workmanship

under normal installation, use and service. The guarantee will

be considered void for any damages due to misuse, abuse,

accidents, improper installation, incorrect finish care or use with any

replacement parts other than parts supplied by us. When submitting

a claim, proof of purchase will be required.

All of our products operate between 1.5-5bar. For optimal use we

suggest connection to 3bar balanced pressures. Installation into

systems delivering pressures lower than 1.5bar will result in poor

and unpredictable product performance.

Products intended for commercial environments, for example within

restaurants & hotels, will be subject to a shortened guarantee of 1

year in respect to both finish, valves & cartridges

The Watermark Collection will not be liable for any direct or

consequential labour, expenses or damages of any kind or nature

incurred in connection with, but not limited to, the sale, supply,

installation, use or replacement of any defective products or parts

or portion thereof or of personal injury. The Watermark Collection

neither assumes nor authorises any other person to assume for it

any other liabilities in connection with the sale or use of its products.

Working Parts

A 10 year working parts guarantee is offered on all general

products to be free from malfunction due to defects in material and

workmanship. An identical guarantee is extended to all thermostatic

shower components for a period of 2 years.

Valve & Thermostatic Ceramic Cartridges are guaranteed for 2

years.

For these guarantees to be valid owners must ensure their installer

thoroughly flushes all lines before installation of our products,

thereby avoiding blockage and/or scouring of moving parts by brick

dust and debris gathered in the lines during installation. It is also

strongly recommended that clients install inline filters or softened

water to our products to protect them from similar occurrences

during the lifetime of the product.

Finishes

With the following expectations all of our finishes are guaranteed

for 7 years.

Copper & Gold: These finishes come with a 5 year guarantee.

“Live” Finishes: These finishes are intended to change over time

and are therefore excluded. Their use in marine and coastal

environments should be avoided as these un-protected finishes can

be damaged by salt in the air.

The use of acetoxy silicone sealant around our products is likely to

damage our finishes and will invalidate this part of our guarantee.

Installers should ensure, if silicone is applied, that it is a neutral cure

compound.

Cancellation Policy

If you wish to cancel on any part of your order you are able to do up

to 2 working days after the date of receipt of payment. Whilst we are

able to cancel concealed parts with no charge, order amendments

or cancellations on trim parts after this point are subject to a

minimum charge of 25% of their recommended retail price.

We regret that we are unable to accept any cancelled or

amendments to special or bespoke products after the 2 working

day notice period.

Returns Policy

If you wish to return a product please consult your original point

of purchase as we are unable to accept returns from third parties.

Your supplier can then advise you on whether the product meet our

returns criteria and arrange return if applicable.

Goods will only be considered for return with 28 days of our

delivery date. Concealed parts will be subject to a fee of 20% of

their recommended retail price and trim parts will be subject to

a fee of 35% of their recommended retail price. If the goods and/

or packaging are not in perfect condition we reserve the right not

to issue a credit or to charge a restocking fee of up to 100% of the

value of the product. Products must be packaged in either their

original packaging or suitably protected so that they cannot be

damaged in transit. We will not consider for return any product that

has not been shipped with adequate packaging.

We will not contribute towards any shipping charges incurred to

return the goods to us. We regret that we are unable to accept the

return of special or bespoke products. Claims for visible damage, for

example caused in transit, must be received within 2 working days

of receipt of delivery. For hygiene reasons we regret that we cannot

accept back used toilet brush sets under any circumstances.

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