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Product Care
Product Care Guide
All of our finishes are produced by hand, resulting in our unique
products. However owners should be mindful of the delicate nature
of our finishes and that careful attention is required both in regular
cleaning and diligence of use to ensure the product is maintained.
Unless indicated otherwise all of our finishes are “fixed” and are
sealed to ensure, with correct cleaning, that they will maintain this
consistent finish throughout their lifespan. Occasionally however we
will offer a “live” finish which is unsealed and will see the product
darken and tarnish with time and according to use. We take great
care to highlight to customers when a finish is “live” and in these
cases buyers should be aware that these characteristics are a part
of the product and in no way can be considered a fault. Likewise
some of our finishes incorporate a level of hand polishing designed
to pull away or add colour into corners and joints of the product.
These are part of the intended character of the finish and cannot be
considered a defect.
Cleaning
Soap and water are all that are required to maintain our
products — the secret is to clean regularly and to wipe down the
products after use.
To help maintain a high quality finish use warm water and a soft
damp cloth. Do not use cleaners that contain abrasives, harsh
chemicals, alcohol or solvents. Scouring pads should not be used
and green sponges should be avoided as they often contain
microscopic mineral particles that can scratch a finished surface.
To avoid stains and limescale build up users should seek to wipe
the product dry after use. However if stains do appear they can be
removed with a 50/50 solution of white vinegar and warm water,
or undiluted washing up liquid, provided that you subsequently
rinse the area with large amounts of water to remove the cleaning
solution.
To preserve the lustre of shiny finishes, occasionally apply a high
quality, non-abrasive wax (such as car bodywork polish) to the
surface before buffing away thoroughly to a sheen.
Maintenance
On most of our products you will find a plastic aerator mounted in
the spout outlet designed to inject air into the water stream and
regulate flow. In time these aerators will collect limescale and to
avoid a build-up of this owners should adopt a regular routine of
cleaning the aerator. Cleaning can be achieved by first removing the
aerator. This can be done by either gently unscrewing the end cap
on the spout, or, when no end cap is present, by using the plastic
key provided with the product to turn and release the aerator. Once
released place the aerator in a small vessel, cover in white vinegar
and soak overnight before removing, rubbing off any residue with a
soft cloth, washing off with clean water and replacing into the spout.
Where a rubber seal is present care should be taken to refit this in
the same location as originally positioned before removal to ensure
correct operation of the product.
All of our showerheads are fitted with rub-clean silicone nozzles.
These are designed to capture limescale and prevent it from
building up on the surface of the head and showerhead internals.
In time you will find these nozzles appear to block as a result of this
process. To clear them run the shower and whilst running reach up
and apply a gentle rubbing action to the nozzle. This will break the
limescale build up allowing it to be washed away. Users might find
that agitating the nozzle results in a thin stream of water, or that the
stream fires out at an angle. In these cases not all the limescale has
been removed and further agitation or even plucking with a finger
nail will allow the remaining blockage to be released.
The cartridges of our thermostatic mixing systems are protected
by filters housed in their concealed bodies. Should shower
performance be compromised users should employ a qualified
professional installer to remove the face plate of the mixer, isolate
the feeds and extract these filters for cleaning using the same
method as described for our aerators.
